Resources

The PODS delivery truck is equipped with a hydraulic lift system, PODZILLA , designed to reduce shifting of your contents. It securely transports the PODS container to and from your location.

Items that are considered hazardous materials, flammable/combustible liquids and solids, compressed gases, perishable, biological substances, explosives, radioactive, and illegal are strictly prohibited from being stored and/or moved in a PODS container. This includes but isn’t limited to:

• Items with non-removable lithium batteries (e-bikes, power tools, children’s toys, electronics, appliances, etc.); lithium batteries must be removed from these items
• Lawn mowers
• Motorcycles and dirt bikes
• Motorized scooters, golf carts, off-highway vehicles, watercraft, and aircraft
• Machinery, generators, grills, smokers, and fire pits with oils, fuel, gases, liquids, and/or other substances
• Ammunition
• Items containing corrosives, mercury, bleach, ammonia, etc.
• Propane tanks, oxygen tanks, aerosols, etc.
• Fireworks and flares
• Solvent-based paints, varnishes, and finishes
• Nail polish and nail polish remover
• Cleaning supplies
• Weed killers, fertilizers, pesticides, etc.
• Pool chemicals
• Alcohol and tobacco

Other items we do not recommend storing and/or moving in a PODS container:

• Food
• Pet food
• Birth certificates, social security cards, passports, visas, and other personal records
• Medication
• Medical equipment
• Firearms and other weapons
• Heirlooms
• Irreplaceable artifacts
• Precious metal, jewelry, stamps, watches, furs, stones, artwork, and other high-value items
• Currency in any form
• Credit and debit cards
• Financial documents, securities, deeds, legal notices, etc.
• Media or data stored on hard drives
• Live plants
• Items that aren’t your personal property

Additionally, human and/or animal habitation is strictly prohibited. Refer to your rental agreement for more information. 

The maximum weight limit for our containers are: 8’ Container = 5,200 lbs 12’ Container = 4,700 lbs 16’ Container = 4,200 lbs Customers do not have to calculate their content's weight, so the weight limits should be used as a guideline when packing the container. If you're concerned that you may be approaching the maximum weight, pick out your heaviest items and look for comparable items online. Most retail websites will list the weight of their items. The total weight of your heaviest items shouldn't exceed 75% of the total allowed weight. Heavy items to consider are appliances, sofas, large entertainment centers, bookcases, bedroom chests, safes, exercise equipment, pianos and pool tables.

Although the container's interior may depend on the model and size you receive, our containers are open spaces without obstructions or shelving. There are wooden beams every 3-4 feet and in some models, tie down hooks are installed on the wood beams. Pictures of a partially packed container can be found on our Loading page.

There are no shelves in the PODS containers.

Absolutely! You may access your PODS Container as often as needed with no additional charges. Before accessing your Container, you'll need to schedule the visit our Service Center with ample notice (usually 24-48 hours). Container access can be scheduled through Chat or by calling our Service team. Log in to your account and click the live chat button (only visible if an associate is available to help).Call (877) 770-PODS and the Service team will also be happy to assist you.

We recommend a 2 ¾” (70mm) Disc Lock or a 1 ¾” Padlock. Locks can be purchased from PODS or at your local home improvement store.

If you're having trouble opening your container door, items may have shifted during transit. Please visit our container help page for assistance. If you still need help with your door, you can reach out to our Customer Care Team who will schedule a time for your local PODS team to assist you.

While the container is at your location, please make sure to keep the roll up door locked when you are not accessing the container.

PODS offers two types of protection options - Container Only Option (COO), and Contents Protection Option (CPO). Below, you will find basic information on both options including price ranges. 1. Container Only Option (COO): Pursuant to the terms of the PODS’ rental agreement, you are responsible for any damage to the container while the container is in your care and possession. This option gives you the opportunity to protect yourself against financial loss in the event the PODS container itself suffers any damage. PODS charges one low price per month for this coverage. Damage to the container however will not be covered if the damage was caused by your willful or intentional acts or items stored in the container prohibited by the PODS’ rental agreement. 2. Contents Protection Option (CPO): Events may occur that may cause damage to your items stored in our PODS container and also damage to the container itself. Your items may have little or no coverage under homeowners or renters insurance policies. Additionally, PODS is not responsible for damage to your stored property and our rental agreement requires you to maintain coverage for your personal property stored in our container, so it is important to find coverage for your possessions. You are also responsible for any damage to the container under our rental agreement. As a solution, we offer CPO. Your contents and the container will be covered from a variety of risks under this option. Certain exclusions and limitations apply. Please either call a PODS sales agent for full coverage details or you may consult the PODS’ CPO brochure for more information. PODS’ Contents Protection Option (CPO) gives you the choice of how much coverage you would prefer based on the declared value of the contents you intend to store in a PODS container. The prices range from $34.95/month for a declared value of $5,000, up to $439.95/month (US) for the maximum declared value of $300,000. Please call a PODS’ sales agent for full pricing details.

Damage resulting from improper packing, normal shifting or intentional acts by the customer to the contents or the container is not protected. PODS will also not assume liability for burglary and/or theft of personal property for on-site containers. Additional details are outlined in the Contents Protection Option Addendum.

The Container Only Options will cover losses or damages to the container due to lightning, windstorm, hail, fire, smoke explosion, vandalism, riot, malicious mischief, falling objects, or auto accidents that may require a police report. For further information please refer to the Container Protection Options page.

To report damages, customers can call the toll free number 1-866-351-3724.

PODS will not be responsible for valuable items that are listed in the rental agreement and should not be put into the container. A few such items are: jewelry, furs, firearms, computer programs, antiques, collectibles, credit cards and certain other invaluable and irreplaceable items. A detailed list of exclusions is outlined in the Content Protection Option Addendum.

PODS containers are permitted at most locations. If PODS is aware of regulations in your area, you will be informed at the time you place your order.

PODS containers are weather-resistant. The container is designed to protect your items against typical weather conditions such as falling rain and snow.

Unfortunately, we do not sell PODS® containers. When customers are looking for a flexible storage option, though, most people find us to be a great solution for their needs.

PODS containers have been determined to withstand wind velocities of up to 110 mph winds when fully loaded, depending on weather conditions and container placement.

Our containers have reflective tape on each corner of the container.

PODS containers are made of a steel frame with specially designed, aluminum skin panels. PODS containers also provide ambient, natural light to illuminate the inside of the container. Plus, there is a light-weight steel roll up door.

No, cars, motorized vehicles and lawnmowers are not allowed to be transported in PODS containers.

Cars and motorized vehicles cannot be placed in a PODS container but there are two trusted partners that we can recommend for vehicle transport. Mr. Car Shipper: 1-877-866-2892, Email: podscustomer@mrcarshipper.com. Acertus: 1-877-231-4142, Email: podscustomer@acertusdelivers.com.

“Hazardous Materials” shall include but not be limited to any hazardous or toxic chemical, gas, liquid, substance, material or waste that is or becomes regulated under any applicable local, state or federal law or regulation. For further information on hazardous materials please refer to your Rental Agreement. If you are not a current customer, feel free to chat with one of our agents online after you run a quote.

In order to cancel, add, or decrease the amount of CPO or COO, please call one of our customer care representatives at the number at the top of the page. Coverage can only be added or increased prior to the initial delivery of the empty container to your location. If you have coverage and wish to cancel, please keep in mind that once the coverage is cancelled, it can't be added back to the account.

The night before your scheduled pick-up or delivery, PODS will contact you with the estimated Service Window. The Service Window will be provided via an automated phone call, emailed and will also be available online after 6 p.m.

Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location. PODS scheduling technology provides the flexibility to meet your moving needs. You can get a fast, free and competitive price quote by completing the online quote form on the right side of the page. When our chat associates are available, you can schedule pick up or delivery service with an agent by clicking the live chat button.

PODZILLA needs some extra maneuvering space, so you’ll need to clear a path that’s a little longer than two parking spots (12 ft. wide, 15 ft. high, and 40 ft. long) before delivery. If your driveway isn’t quite this long, the maneuvering area can include the street, too. Please ensure there are no low-hanging wires, branches, or other obstructions, like sprinkler heads, in the path. If there’s anything in the way, call Customer Care, before your delivery date, at (855) 706-4758. If we’re delivering to a parking lot, we’ll need two or three consecutive spaces to deliver or pick it up. A container is about the size of a standard parking spot, so it can either go in between two spaces or in the center of three spaces. Please contact your property manager before your delivery date. Make sure you’re prepared for your container delivery or pick-up. Check out our container delivery checklist here.

No, you don't have to be present for your Container delivery. The driver will use your delivery instructions to place your container and will also contact you prior to arriving. We recommend being available if there are obstructions or if you foresee the delivery being difficult. Make sure you’re prepared for your container delivery or pick-up. Check out our container delivery checklist here.

Saturday is a popular day for moving and our PODS Drivers are available to help meet your needs; Containers are delivered and picked up on Saturdays but most Storage Centers are closed on Sundays. Container rentals are not prorated and include a monthly rental, so there's plenty of time to pack and load at your pace. Because scheduling is based on availability, we recommend that your container delivery and pick-up is scheduled as far in advance as possible.

Our deliveries usually begin at 7:00 am local time and will continue until all deliveries scheduled for that day are completed. You do not have to be present in order for us to deliver the container for you. You may also check your Service Window once you log into your account.

In order to add to your placement instructions, please chat with an Associate or contact our Service Center. If a Chat Associate is available, the chat icon is visible once you've logged into your account.

Yes. PODS' scheduling technology permits flexible delivery and pick-up days for convenient loading and unloading. PODS containers can be delivered and picked-up based upon the day of your moving requirement, schedule permitting.

Our Sales Associates can provide an estimated quote but the complete address details are needed to finalize your order. The destination ZIP code should be provided as soon as possible, so we can ensure the area is within our network. Changes to the destination zip code may also impact the price of your previous quote.

Please do not use abbreviations when entering your street address. This should help minimize any error message about street address formatting that you may receive. Also as a reminder, please make sure to put the city, state and zip code in the designated boxes.

Yes, you can easily schedule the redelivery of your container online through MyPods. This convenient service allows you to choose a suitable date and time for the redelivery of your container, providing you with a seamless experience.

Absolutely! We offer a hassle-free online scheduling option for the pickup of your empty container online on this website. You can conveniently select the desired date and time for the container pickup, making the process efficient and convenient for you.

Please note service dates are subject to availability. We recommend scheduling all phases of your experience (deliveries, pick-ups, and transit if you’re moving long-distance) as soon as possible, as dates tend to sell out quickly. To save time, you can log into your account at MyPODS.com to schedule deliveries and pick-ups.

No, although we recommend that someone be present whenever possible. Our deliveries and pick-ups may occur at any time after 7:00 am local time. The customer is responsible for ensuring that there is adequate clearance and accessibility for the desired location of the container. The container may be picked up anytime after 7AM local time. Please be sure it is unlocked, empty, clean and accessible to the driver. You do not have to be there when the driver arrives. Make sure you’re prepared for your container delivery or pick-up. Check out our container delivery checklist here.

Yes, our PODS driver will call prior to arriving to confirm your placement instructions. Be sure to answer your phone when you receive the call because they could have urgent questions regarding your container delivery.

Saturday is a popular day for moving and our PODS Drivers are available to help meet your needs; Containers are delivered and picked up on Saturdays but most Storage Centers are closed on Sundays. Container rentals are not prorated and include a monthly rental, so there's plenty of time to pack and load at your pace. Because scheduling is based on availability, we recommend that your container delivery and pick-up is scheduled as far in advance as possible.

Unless there is a specific regulation that defines the amount of time a container may be placed at your location, you may keep it for as long as you need. The great thing about our service is that you are billed on a monthly basis, so you can keep the container longer if your plans change and we will bill you appropriately for any additional month(s) that you may need.

Our containers fit best on a flat, paved surface, but if that’s not an option, call our Customer Care Team before your delivery date at (855) 706-4758 to discuss placement on a non-paved surface. Additional fees may apply.

Yes, your container can easily fit into one parking space, but your driver will need some extra room to deliver and pick it up. Contact your property manager and request two or three consecutive parking spots for PODZILLA to use as maneuvering space. If two spaces are available, your container will be placed in the middle of the two spots. If three spaces are available, your container will be placed in the center spot.

Yes, if your driveway can fit two vehicles side-by-side or end-to-end, it can likely accommodate two containers. A space 25 ft. wide and 15 ft. tall will allow for side-by-side placement. For end-to-end placement, you will need a space 12 ft. wide, 15 ft. tall, and 33 ft. long.

PODZILLA needs some extra maneuvering space, so clear a path that’s a little longer than two parking spots (12 ft. wide, 15 ft. high, and 40 ft. long). If your driveway isn’t quite this long, the maneuvering area can include the street, too. Please ensure there are no low-hanging wires, branches, or other obstructions, such as sprinkler heads, in the path. If there’s anything in the way, call Customer Care, before your delivery date, at (855) 706-4758. If we’re delivering to a parking lot, we’ll need two or three consecutive spaces to deliver or pick it up. We recommend contacting your property manager before your delivery date. Make sure you’re prepared for your container delivery or pick-up. Check out our container delivery checklist here.

PODS uses a hydraulic lift system, PODZILLA, designed to position the container safely on your driveway. For new driveways check with your builder or developer before scheduling placement. We are unable to determine the integrity of any paved surface, so you should always check for existing cracks and request placement away from that area.

We are able to successfully place containers in most locations without resulting in damage. Please note however, that if you elect for a non-paved surface placement, there is always the possibility of some yard damage, especially if the ground is wet, or the soil is loose. In all cases, we take the utmost care to deliver your container in a fashion that minimizes the possibility of any damage.

If you’re wondering if your driveway’s incline is too steep for container delivery, here’s a quick way to find out: When your car is parked on the incline with the front facing uphill, is a car door able to stay open? If not, give us a call at 855) 706-4758 to talk about other possible locations.

When you're ready to move your filled container to the local Storage Center, contact our Service team and they will schedule for Container to be returned to the Storage Center. If you were moving locally, you can log into your PODS account and schedule the pickup service. If you were moving long distance, you'll need to contact our Service team so they can coordinate the move.

Any of the following surfaces are considered non-paved: Gravel, dirt, grass, sand, stones, shells. Additional fees may apply for container placements on non-paved surfaces.

Surfaces such as asphalt or concrete are considered paved surfaces. They are smooth and durable, making them ideal for walking and driving.

To place your container, we’ll need a maneuvering path at least 14 ft. wide that’s free from snow and ice. All snow and ice should be cleared before your delivery or pick-up. That’s why, before your driver arrives, you need to clear a path that’s 14 ft. wide, 15 ft. high, and 40 ft. long. That’s a little longer than two parking spaces. If your driveway isn’t this long, our driver can use the street, too. Make sure you’re prepared for your container delivery or pick-up. Check out our container delivery checklist here.

PODS will inform you of any regulation that we are aware of during the booking process. Many customers call their local community for information about any restrictions that might exist just to be on the safe side. Since PODS containers are very commonly used throughout the country, the majority of our customers don't have to worry about community imposed limitations.

The night before your pick-up, you will receive an automated phone call and email with the estimated 3-hour service window. You may also check your estimated service window on our website, www.PODS.com, or by calling 800-776-7637. The container may be picked up anytime after 7AM local time. You do not have to be there when the driver arrives but make sure the Container is unlocked, empty, clean and accessible to the driver.

We recommend wrapping and boxing all items. For additional protection, tie down your items to prevent shifting during transit. Additional tips are located in most Containers and on our Packing & Loading page.

We recommend that all items are wrapped, padded or placed in a box. Wrapping, padding and boxing your items will make it easier to load and will provide an extra layer of protection during transit and storage. For more loading tips, click here.

PODS containers are designed to allow for partial household loads. There are eyehooks for tie downs every 4 feet and throughout the container that permit securing the load.

Your local Storage Center may offer moving blanket rental. Check with your Service Associate to see if they're available in your area.

Yes, we sell boxes, moving pads and other helpful items to make moving easier. Free shipping is offered on every order and most orders will arrive to your home on the next business day. Check out PODSBoxes to see our entire inventory of moving supplies.

We recommend wrapping, padding, or placing all items in a box. This will make it easier to load and will provide an extra layer of protection during transit and storage. For more loading tips, go to https://www.pods.com/resource-center/packing-and-loading-tips.

Our professional drivers are experts at transporting our PODS containers. The use of PODZILLA minimizes the possibility of shifting or damage. PODS offers a complete variety of packing services and supplies. PODS also offers a comprehensive content protection program.

In the event a claim has to be filed, all causes of damage are determined by an independent licensed claims adjuster. In the absence of a specific event that would have caused the damage, and when there has been no mishandling of or damage to the container, this determination can be made.

Labor providers use local and experienced moving companies that meet federal and state regulations.

Using professional labor can help maximize container space and provide expertise in packing and loading your belongings while allowing someone else to do the heavy lifting. By understanding your needs and special circumstances, the provider can make sure you receive the best combination of service and cost. PODS customers will receive the highest-rated local companies with experience loading containers. Our providers constantly monitor the performance of their network companies and will restrict or stop business to poor performing local companies. Our Labor Providers have been in business for over 10 years and are moving experts. They act as a marketplace and use pre-qualified local independent labor companies across the U.S. to coordinate service for PODS customers. For more information regarding how the providers select local companies, please contact the provider directly.

Cars and motorized vehicles can't be placed in a PODS container but there are two preferred car shipping providers that we can recommend for vehicle transport. Mr. Car Shipper (877) 237-6799 ACERTUS (855) 955-8138

While you can't ship your car in a PODS container, we can help you transport your car to your new home. We'll connect you with one of our two preferred car shipping providers who will find local car shipping services near you.

We can connect you with one of our two preferred car shipping providers to help you arrange transportation of your vehicle to your new home.

Timing may depend on the distance your vehicle needs to travel. Our preferred car shipping providers will work with you to deliver your vehicle as quickly and safely as possible.

Choose a company you can trust to take the utmost care when transporting your car. Our preferred car shipping providers are insured and have a history of damage-free delivery.

After you log into your account at MyPODS.com, you will be able to click on the chat icon to reach our Customer Care Team during business hours. The chat icon will only be visible if there's an Associate available to assist.

On the Homepage of PODS.com click on the "My Account" button at the top of the page to log into your account, or simply go to MyPODS.com. You'll need your customer email address and PIN.

You can log into your account at MyPODS.com to view all your bills and invoices. If you have a specific question about an invoice, during business hours, you can click to chat with a Customer Care Associate after you log into your account.

You can have your PIN emailed to you by visiting MyPODS.com and clicking the "I can't access my account" link on the login page.

We can help you correct the spelling of your name by chatting with an associate after logging into your account.

The Customer ID or Customer Number is assigned once you place an order with PODS. The Customer Identification Number can be found in your Order Summary emails or in your Order Confirmation document. If you can't locate your Customer ID, you can still access your Customer Dashboard with your email address or provide your phone number to a PODS Service Center Associate.

Your PIN number was established when you first setup your account. If you've forgotten your PIN then a phone or chat Associate can assist. To get your PIN number, you can either chat with an agent or click "I can't access my account" and we will email it to the email address on the account.

If you're moving locally or have spoken to one of our Associates then you'll receive your quote within 5 minutes. If you're moving long distance then you'll need to speak with an Associate, so we can get more details about your long distance move.

To find your rental agreement, log into your account at MyPODS.com. Once logged in, you can find your rental agreement and other important documents under the “My Documents” tab.

Your PODS Container is transporting your valued possessions and we take that responsibility seriously. If your Service Window has passed and you'd like to confirm its delivery or pick-up then our Service associates would be happy to provide confirmation details. If you’re moving Long Distance, your Container will be taken to the local Storage Center until it’s ready to be transported across the country. Our Associates don't have access to transit details but they will confirm once it's arrived at your destination Storage Center.

If you just accepted all the documents and are still logged in, you may continue to see a message that you have outstanding documents. The next time you log in, the message should be gone.

Personal identification numbers (PINS) are security features. It is used to keep your account safe.

Yes, keep it as long as you like. A lot of our customers love that flexibility when their plans change! As far as pricing goes, you will just continue to be billed each month until the container is emptied and you contact us to pick it up.

PODS offers monthly rentals so you to pack and unload at your own pace. Your billing cycle will begin the day the container is delivered to you and continues through the next 30 days.

Your credit card is automatically charged when an invoice is due.

You can access your account online to retrieve a copy of your invoices. Once logged in, click the tab on the right portraying View My Invoices.

Yes. Please call our sales & service center for details.

Yes. Please call our sales & service center for details.

This method of payment is at our location manager’s discretion. For approval, the order would need to be placed with an agent.

PODS storage rent is due on the day the container is delivered and continues from the same date on a monthly billing cycle thereafter until you are finished using the container. We offer all major credit cards and automatic payment (Canada does not accept Discover or ACH as a method of payment) You can also access your account and make payments online.

PODS accepts these major debit and credit cards: Visa, MasterCard, American Express and Discover. Certain locations may accept check, money order or cash for local moves. PODS' billing cycle begins on the day of initial delivery and continues to the same day the following month.

Yes. When running your quote or calling to speak with an agent, please reference promo code SERV10. **Important: If you are active military and need empty and full weight tickets, please be sure to include these on your quote or advise the agent that you speak with that this will be a DITY move.**

You can enter your promo code where it says "Promotional Code" on the online quote form. Promotional codes cannot be applied after the container has already been delivered initially.

The CVV2 or CVC2 number is the 3 digit number on the back of your VISA®, MasterCard® and Discover® card. If you have an American Express® credit or debit card it is the 4 digit number on the front of the card.

We can certainly assist you with that. Please chat with an associate after logging into your account and they will be glad to help you.

You must be an authorized user of the credit card. We will need to speak to the card holder if it is not your card.

The non-paved surface fee covers the additional cost of labor and materials incurred by PODS to place the PODS container on a non-paved surface, such as gravel, dirt, grass, sand, stones, and shells.

A refund may be issued depending on when the order is canceled. Please call (800) 776-PODS to cancel your order. Visit pods.com/cancel to view our full cancellation policy.

Local orders:

The billing for your Local move will be charged 1 day before your Initial Delivery or Re-Delivery service date. Your monthly rental charges will be billed on your anniversary date.

Long Distance orders:

The billing for your long-distance move will be divided as follows:

Initial delivery of your empty container and first month’s recurring charges will be charged to your payment card one day before delivery. Recurring charges include the monthly rental of your container, Contents or Container Protection and other rental services like moving blankets.

Transportation of your container to your new city will be charged seven days before transit is scheduled to begin.

Redelivery of your full container will be billed one day before the service is performed. Redelivery includes services like moving your full container to your new location or bring your full container back to you from our Storage Center.

After the first month of using your container, you’ll be charged on the anniversary date of when your empty container was delivered.